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OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

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Information regarding Project Releases and Project Resources. Note that the information here is a quote from page, and the downloads themselves may not be hosted on OSDN.

2010-04-30 07:00

이 릴리스는 보안 권고를 해결합니다. 모든 생산 환경을 업그레이 드해야합니다. 이 취약점의 영향은 OTRS의 모든 릴리스 2.1.x하는 최대 및 2.4.6을 포함. 이 취약점은 OTRS 2.1.9, 2.2.9, 2.3.5에서 수정하고 2.4.7.
Tags: Minor bugfixes, service desk, Help desk, OTRS
This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.

2009-09-18 18:19

페이지 네비게이션 바에서 항공권 개요를 대시보드에 추가되었습니다. WYSIWYG 편집기와 일부 사소한 문제가 해결되었습니다.
Tags: Minor bugfixes, OTRS
A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.

2009-07-29 23:19

이것은 stable 릴리스는 몇 가지 사소한 버그수정 등록된 PGP 공개키로 / SMIME, 대량 작업, 리치 텍스트 편집기, 대시보드 및 관련 알림 기능이 포함되어있습니다. 중국어 번역 및 스웨덴어로 업데이 트되었습니다.
Tags: Stable, Minor bugfixes
This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.

2009-07-10 02:24
2.4.0 beta5

몇 가지 사소한 버그가 수정되었습니다. 번역 파일을 폴란드어, 프랑스어, 페르시아어에 대한 업데이 트되었습니다, 이탈리아어. 또한, 하나의 영어 번역 미국, 영국에, 그리고 캐나다 영어 분할되어있다.
Tags: Minor bugfixes, it service, itil, helpdesk, service desk, language translation
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

2009-07-03 07:10
2.4.0 beta4

전체 버그수정 곧 WYSIWYG 편집기로 새 대시보드에 관련되어있습니다. 이러한 기능은 지금은 의도된 방식으로 사용할 준비가되었습니다. 27 언어, 라트비아어 추가되었습니다.
Tags: Bugfixes, Beta, Major, language
All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.

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